Customer Service

Satisfaction Guaranteed: If you're not happy with the quality of the products or service you receive we will make it right – whether that means a refund, a credit, or just a chance to vent. Just contact our Director of Retail Operations, Brendan Hayes, at 646 398 5040. You may also email him at Brendan_Hayes@lobsterplace.com.

Product Availabilities: Part of what makes the seafood business interesting is that you’re never quite sure what the fisherman are going to bring to market on a given day. Because of that, there’s always a chance that we won’t be able to get an item you want on the day that you want it – particularly if you’re looking for a delivery date that’s a couple weeks away. We’ll always notify you if there’s going to be a problem as your ship or pickup date  approaches – but please bear with us, we’re at the ocean’s mercy!

Returns: Being that we sell a highly perishable product, we do not accept returns of any kind. However, we offer a 100% satisfaction guarantee. If you are not happy with the seafood or related products you receive from The Lobster Place, we will either refund the entire purchase price of your items or offer you a credit of equal value to be redeemed in either of our retail locations or on our website.

Estimated Weights: Each piece of seafood you order varies a little in size, weight, and shape. Being that we pack your order immediately prior to shipment to ensure freshness, the actual weight and total price may vary a bit from the estimated weight and price on your order. We promise to only bill you for what you receive – every time.