Shipping and Delivery
Local Delivery: If you've placed an order for delivery within Manhattan, it will be delivered using our own Lobster Place vehicle. Please make sure someone is available at the "ship to" address to accept delivery between 12pm and 4pm. We will ice your product thoroughly to see to it that it stays fresh right up until it’s unpacked. If you have a doorman or designated agent, we’re happy to leave the delivery with them at your request. Just indicate your preference in the “notes section.”
Overnight Delivery within the Continental United States using Federal Express Standard Overnight Service: Shipments to zip codes outside of Manhattan are always sent via FedEx Standard Overnight Service. In most areas this means the package will arrive no later than 3pm. Please keep in mind that to maximize freshness your seafood should be consumed on the night it is received. Saturday delivery is not available in all areas and we will contact you if your desired delivery date cannot be achieved. Overnight shipments cannot be delivered on Sunday’s, Monday’s, major holidays, or the day after major holidays due to FedEx’s operating schedule. If Federal Express experiences a delay which prohibits them from delivering your order the day after we send it, it will be destroyed and re-delivery will not be attempted.
We understand that your seafood order may be intended for a special occasion. Please keep in mind that Federal Express is not perfect and weather disruptions and mechanical problems are always possible. As such, you should always consider an alternative menu for your special occasion when ordering for overnight shipment of seafood – particularly around the holidays!
If Federal Express experiences a delay that renders your order undeliverable, we will provide a 100% credit or a refund EXCEPT in the following circumstances: (1) If, prior to the shipment of your package, we attempt to notify you of a known Federal Express service disruption, we cannot guarantee on time delivery. (2) If no signature release is provided on receipt of your delivery, we cannot provide credits or refunds if package.